Arranging a trip
– Good morning, Sir
…how can I help you?
– Well, I have sometime off from work next month
…and I was thinking of going to Australia
– That sounds great
…how long is your vacation?
– Just one week
…my last day at work is the 26th of July
…and I go back on the 5th of August
– Ok. Here’s our Sydney brochure
…have a look and see if there’s a hotel that you like
– Ah. This one is good. The Four Seasons hotel
…It’s expensive but I’ve been told it’s very nice
– Yes, it’s a very high class hotel
…I’m sure you’ll enjoy your stay there
– Would you like me to make the booking now, sir?
– Yes, please
Giving personal information
– I just need to take some personal information
…what’s your full name?
– Marden Andrew White
– And your address?
– 11 Soy Terracon Klongsan, Bangkok
…and your telephone number ?
– Do your have a daytime number I can call if necessary?
– That’s fine.
– Will you be traveling alone, Mr White?
– Yeap, just me
– Ok. You finish work on Friday the 26th
– So shall I try to book your flight for the next day?
– Yes, please and the return flight on Saturday the 3rd of August
Booking a flight
– I just check the availability
– There’s a seat available on the Quartet Airway Flight
…but there’s a 3 hour stop over in Singapore
– Is there a direct flight that I can take?
– Yes, Malaysian Airways
…that flight departs at 7 o’clock on Saturday morning
…and arrives at Sydney at 6.30pm local time
– That sounds better but it’s a little longer than I thought
– Well, it’s an eight hour long flight
…don’t forget the time difference
…all the times given are local times
– Oh, yes, that’s right
…they’re 3 hours ahead, aren’t they?
…can I have the details of the return flight?
– That flight departs at 6pm and arrives in Bangkok at 11.15 on that same night
…shall I reserve a seat for you?
– Yes, please
Making a hotel reservation
– Now let’s reserve a room for you at the Four Seasons
…do you want a single or a double room?
– A single room will be fine. Thanks
…will it have the view of the harbor?
– Oh, yes. All rooms have harbor view
…they have a room available
…shall I make the confirmation?
– Yeah, go ahead
– Ok. So now you have a room available at the Four Seasons from Saturday the 27th of July until Saturday the 3rd of August
– That’s great
…can I pay by credit card?
– No problem
– So it is 62000 Bath including your flight
– Here’s my card