– How do you handle pressure?
– I work very well with pressure
…I prepare for it before it comes
– Can you give me an example?
– When I worked at City Bank, we had many deadlines to meet
…I never waited until the last minute to do my work
…I always finished it ahead of time
– How do you deal with the public?
– I try to treat my customers with respect and patience
Dialogue 2
– How do you handle stressful situations?
– I try to stay as calm as possible
…When I’m with the customers, I like to be respectful and responsible
– Can you give me an example of personal experience?
– Yes, when I was working with the Universal System as a secretary
…a customer came in and he was very angry about his bill
…So I spoke calmly and told him to relax
…Once he’s calmed down
…we talked about the problem and solved it
…He walked away happy and so was I
Dialogue 3
– How do you deal with stressful situations at work?
– I’ve had many stressful situations at work
…I always try to stay patient
…Whenever I’m feeling stress, I breathe deeply to calm down
– Is there any else that you do?
– I try to talk to people to tell them how I feel
…If I’m having a problem with a customer, I try to talk politely
…If I have some other kinds of stress at work
…I talk to my colleagues or my boss about how I feel
…That usually helps
Dialogue 4
– How do you work under pressure?
– Oh, I’m pretty good with pressure
– Can you give me an example?
– As an accountant, I have to meet monthly deadlines
…This can make my work very stressful
…But I’ve learned that working hard and staying calm always relax me to meet the deadlines
Dialogue 5
– How do you handle with stressful situations?
– I handle with them professionally and patiently
…I’ve had experience with stressful situations at work
…I always try to prepare myself before stressful situations happen
…Then when they happen, I can handle them without any trouble
– Can you give me an example?
– Sure. If there are 2 phones ringing and customers waiting to be helped
…I’ll ask the customers if they can wait for a minute
…Then I’ll answer the phones and put them on a hold
…Next, I’ll try to help the customers quickly and politely
…Lastly, I’ll take the phone calls
